If you have ever been in the unfortunate position of having to report a fault with your telephone or broadband service. Then you may be aware of the following typical scripted standard response from your provider “Before we can arrange an engineer you will have to accept any possible call out charges” This could be as much as £100 plus VAT, it will simply be added to your account at your next billing cycle.
Prior to the point where your service provider is willing to offer you exclusive financial liability for progressing the fault, you would more than likely have been tasked to carry out a number of local checks. Such as removing all equipment attached to the telephone network at your property, taking one of your phones away to be tested on a known working line, find your mater socket, access the test port, buy a new telephone, buy a new router, re-configure your old / new router, bypass your switch interconnections, turn off as many items of electrical equipment as possible within your property. Well sometimes the list can feel a little endless & pointless especially if you do not fully understand why you are being asked to carry out tasks that seem to make very little sense or difference to your current predicament.
Whether you're service is with BT, Sky, Talktalk, Tiscali, Virgin, Orange or any of the other telecoms suppliers. The whole experience will often be similar for both business & domestic customers, in terms of the often long & rocky road to fault resolution. Many of the mainstream telecommunications suppliers will contract BT Openreach to visit your property to try & fix your current service or performance issues.
Well what can you do to reduce the cost & the hassle of it all? The answer is simple – find yourself an independent telephone engineer. If you look hard enough you should be able to find one that understands both telephone & broadband services. The physical & logical network of telephone & broadband technologies are so closely linked that one can effect the other. So its important that you select your independent support technician with caution, look out for technical qualification, clear concise information on their website, maybe even some exact dialog on the website that could be relevant to your current issues.
Finding an independent telephone and broadband engineer should not be to difficult in light of the number of qualified engineers that have set up on their own. An Independent technician will often be able to offer a broader range of skills, ranging from resolving simple internal wiring faults to installation of network cabling & equipment all the way to helping you identify sources of interference such as that caused by Repetitive Electrical Impulse Noise.
Based on the fact that you will often be able to get a complete solution from a qualified local independent telephone engineer, for less than the price of the call out from many mainstream service providers. Its worth doing a little searching using what ever means available to you. You may even find some technical help you are able to call on to assist with your future moves, adds or changes to your telephone or data network.
Don't wait till you are in desperate need, find your local telephone engineer now & add him to your list of useful telephone numbers. It will save you money & give you added value in terms of the wider scopes of service as well as more control over when engineer appointments are made.